Shipping Policy

1. Shipping Coverage

We currently deliver:

  • Across India (Pan India – free delivery)
  • To select international locations (Shipping rates and timelines vary by country)

Please check delivery availability for your address during checkout.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • During peak seasons, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times:

  • Within India: 3–5 business days
  • International: 7–14 business days (depending on destination and customs)

Note: These are estimated timelines and may vary due to courier delays or regional disruptions.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on location and order weight.
  • Free shipping may be available on orders above a certain value (as part of promotions).
  • Customs duties or import taxes for international orders (if any) are to be borne by the customer.

5. Packaging and Freshness

All  sweets are:

  • Sealed in food-grade, tamper-evident packaging
  • Shipped in insulated or protective boxes to preserve freshness and quality
  • Clearly labeled with best-before dates and storage instructions

                  

 

6. Tracking Your Order

Once your order is dispatched, you will receive:

  • A shipping confirmation email
  • A tracking link to monitor your shipment’s status in real time

If you do not receive your tracking details within 3 business days, please contact us at lujisweets@gmail.com

7. Delays or Non-Delivery

We are not responsible for shipping delays due to:

  • Natural disasters
  • Strikes
  • Courier delays
  • Customs processing (for international orders)

If your order hasn’t arrived within the expected window, contact us, and we’ll assist in tracking or resolving the issue.

8. Wrong or Incomplete Address

Please ensure that the delivery address and contact information provided are accurate.
we are not responsible for orders lost or delayed due to incorrect or incomplete addresses.