Terms and Conditions

1. About LUJI

LUJI is a specialty brand offering premium boxed halwa sweets, handcrafted with traditional recipes and carefully sourced ingredients. Website  is operated by LUJI, located at 10/169B,urokad, p o kundukad, Thrissur -680028, Kerala, India.

2. Products

Our boxed halwa sweets are made in small batches with high-quality ingredients.

  • All products are subject to availability.
  • Product images are for representation purposes; actual products may vary slightly in appearance due to the handmade nature.

We reserve the right to discontinue or modify products without prior notice.

3. Pricing and Payment

  • Prices are listed in rupees and are inclusive of applicable taxes as indicated.
  • We accept payments via [list payment methods: credit/debit cards, UPI].
  • Payment must be completed at the time of purchase or as per the chosen payment method.

4. Shipping and Delivery

  • Orders are shipped within 3-5 business days.
  • Delivery is available  PAN India & International.
  • Estimated delivery times are displayed at checkout and may vary due to location or courier delays.
  • We are not liable for delays caused by third-party logistics partners.

5. Returns, Refunds & Cancellations

Due to the perishable nature of our halwa sweets:

  • All sales are final.
  • Returns or refunds are not accepted unless the product is damaged, spoiled, or incorrect.
  • If you receive a defective item, contact us within 48 hours of delivery with photos and your order number at lujisweets@gmail.com.

LUJI reserves the right to approve or reject any refund request at its discretion.

6. Allergen & Ingredient Disclaimer

  • Our halwa may contain or be processed in facilities that handle nuts, dairy, gluten, and other allergens.
  • We are not responsible for allergic reactions. Please read the ingredients on the product label carefully or contact us for more details.

7. Packaging and Storage

  • Each halwa box is sealed for freshness.
  • Please store the halwa in a cool, dry place and consume it before the best-before date on the label.
  • Improper storage may affect quality and taste.

8. Intellectual Property

All content on our website and product packaging—including the LUJI logo, branding, product images, and designs—are the intellectual property of LUJI and may not be used without written consent.

Welcome to LUJI! These Terms and Conditions govern your use of our services, products, and website. By purchasing from LUJI or accessing our content, you agree to these Terms. If you do not agree, please do not use our services.

9. User Conduct

By using our services, you agree not to:

  • Misuse our website or platforms
  • Provide false order information
  • Violate any local or international laws

10. Limitation of Liability

To the extent permitted by law, LUJI is not liable for any indirect or incidental damages arising from product use, delivery issues, or allergic reactions. Our maximum liability is limited to the purchase price of the product in question.

11. Privacy

We respect your privacy. Please refer to our Privacy Policy to understand how your personal information is collected and used.

12. Modifications to Terms

LUJI may revise these Terms at any time without notice. Updated versions will be posted on our website, and continued use implies acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Kerala.